Privacy Policy

This Privacy Policy describes how Pizza Ranch ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit our website at ranch-pizza.top, place orders online, interact with our services, or otherwise engage with us. We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner in accordance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act).

Please read this Privacy Policy carefully before using our website or services. By accessing ranch-pizza.top or submitting your personal information to us, you acknowledge that you have read, understood, and agree to the practices described herein. If you do not agree with this Privacy Policy, please discontinue use of our website and services immediately.

For any questions, concerns, or requests related to your privacy, you may contact us directly at:

1. Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected by Pizza Ranch through the following channels:

• Our website located at ranch-pizza.top
• Online ordering platforms and mobile-compatible web services
• Email communications, newsletters, and promotional messages
• Customer service interactions, including phone and email support
• Loyalty programs, contests, sweepstakes, and promotional campaigns
• In-store digital kiosks or tablet-based ordering systems linked to our website
• Third-party platforms and social media channels where we maintain a presence

This Policy does not apply to third-party websites, applications, or services that may be linked from our website. We encourage you to review the privacy policies of any third-party services you access through links on our site, as we have no control over their data practices.

2. Information We Collect

We collect various categories of personal information depending on how you interact with us. Below is a detailed breakdown of the types of information we may collect:

2.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Delivery address (street address, city, state, ZIP code)
• Billing address
• Username and password (for registered accounts)
• Date of birth (for age verification or birthday promotions)
• Profile photo (if voluntarily submitted)

2.2 Payment and Transaction Information

To process your orders and payments, we collect:

• Credit card or debit card information (processed securely through encrypted payment gateways; we do not store full card numbers)
• Payment method type (Visa, MasterCard, PayPal, etc.)
• Transaction history, including order details, amounts, and timestamps
• Billing confirmation numbers and receipts

2.3 Usage and Behavioral Data

When you visit ranch-pizza.top, we automatically collect certain technical and behavioral information, including:

• Pages visited, time spent on each page, and browsing path through our website
• Items viewed, added to cart, or ordered
• Search queries made on our platform
• Clickstream data showing how you navigate our site
• Referral source (e.g., which website or search engine directed you to us)
• Frequency and recency of visits

2.4 Device and Technical Information

We collect information about the device and connection you use to access our services:

• IP address
• Browser type and version
• Operating system and device type (desktop, mobile, tablet)
• Screen resolution and display settings
• Device identifiers (where applicable)
• Time zone and approximate geographic location based on IP address
• Internet service provider (ISP)

2.5 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your interactions with our website. Please see Section 8 of this Policy for detailed information about our cookie practices.

2.6 Communications and Customer Service Data

When you contact us for support or feedback, we may collect and retain:

• The content of emails, chat messages, or phone calls
• Your name and contact details provided in communications
• Records of complaints, inquiries, and resolutions
• Survey responses and feedback form submissions

2.7 Marketing and Preference Data

If you opt into our marketing programs, we may collect:

• Email marketing subscription status and preferences
• SMS/text message marketing consent and preferences
• Favorite menu items or dietary preferences (if you provide them)
• Loyalty program membership details and redemption history

2.8 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms if you choose to connect your account or interact with our social pages
• Analytics providers and advertising partners
• Food delivery aggregator platforms that process orders on our behalf
• Publicly available sources for fraud prevention and identity verification purposes

3. How We Use Your Information

Pizza Ranch uses the personal information we collect for the following purposes:

3.1 Order Processing and Service Delivery

• To receive, process, and fulfill your food orders
• To arrange delivery or preparation for pickup
• To process payments and send transaction confirmations
• To communicate with you about your order status, delays, or issues
• To manage your account and maintain your order history

3.2 Customer Service and Support

• To respond to your questions, complaints, and support requests
• To resolve disputes and investigate reported issues
• To improve our customer service processes and staff training

3.3 Marketing and Promotional Communications

• To send you promotional emails, newsletters, and special offers (where you have consented or where permitted by law)
• To notify you about new menu items, seasonal promotions, and loyalty rewards
• To conduct targeted advertising on our website, third-party websites, and social media platforms
• To personalize your experience and present content relevant to your preferences and past behavior

You may opt out of marketing communications at any time by clicking the "Unsubscribe" link in any promotional email or by contacting us at [email protected].

3.4 Analytics and Website Improvement

• To analyze website traffic, user behavior, and performance metrics
• To identify technical issues and improve website functionality
• To conduct A/B testing and optimize our user interface
• To understand which menu items and features are most popular
• To improve our overall product and service offerings based on aggregated insights

3.5 Legal Compliance and Safety

• To comply with applicable federal, state, and local laws and regulations
• To respond to lawful requests from government authorities or law enforcement
• To detect, investigate, and prevent fraud, unauthorized access, and other illegal activities
• To enforce our Terms of Service and other applicable agreements
• To protect the rights, property, and safety of Pizza Ranch, our customers, and the public

3.6 Business Operations

• To manage internal business processes, record-keeping, and reporting
• To conduct business planning, financial analysis, and market research
• To evaluate potential business partnerships, mergers, or acquisitions

4. Legal Basis for Processing

We process your personal information under the following legal bases as applicable under United States law:

• Contractual Necessity: Processing required to fulfill your orders and provide services you have requested.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention, security, and analytics, where these interests do not override your privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent, such as for marketing communications and non-essential cookies.
• Legal Obligation: Processing required to comply with applicable laws, regulations, or court orders.

5. Sharing Your Information with Third Parties

Pizza Ranch does not sell your personal information to third parties for monetary compensation. However, we may share your information with the following categories of recipients under appropriate safeguards:

5.1 Service Providers and Vendors

We engage trusted third-party companies and individuals to perform services on our behalf. These service providers are contractually obligated to use your information only for the purposes we specify and to maintain appropriate security measures. Categories of service providers include:

• Payment processing companies (e.g., Stripe, PayPal, Square)
• Delivery and logistics partners
• Cloud hosting and IT infrastructure providers
• Email marketing and communication platforms
• Customer relationship management (CRM) software providers
• Analytics and performance tracking services (e.g., Google Analytics)
• Advertising networks and remarketing platforms
• Fraud detection and cybersecurity firms

5.2 Business Transfers

In the event of a merger, acquisition, sale of assets, reorganization, or other corporate transaction, your personal information may be transferred to the acquiring or successor entity. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

5.3 Legal and Regulatory Disclosures

We may disclose your information when required to do so by law, regulation, legal process, or governmental request, including:

• In response to a court order, subpoena, or search warrant
• To comply with the FTC Act or other applicable consumer protection laws
• To cooperate with law enforcement investigations
• To prevent or address fraud, security breaches, or illegal activities
• To protect the legal rights, property, or safety of Pizza Ranch, our users, or others

5.4 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information that does not directly identify you with third parties for research, analytics, marketing, and other purposes. This information cannot reasonably be used to identify you as an individual.

5.5 Social Media Platforms

If you interact with our social media content or use social login features on our website, certain information may be shared with or received from those platforms in accordance with their own privacy policies. We are not responsible for the data practices of social media companies.

6. Data Security

Pizza Ranch takes the security of your personal information seriously and implements a range of technical, administrative, and physical safeguards designed to protect your data against unauthorized access, disclosure, alteration, and destruction.

6.1 Security Measures We Implement

• Encryption: All data transmitted between your browser and our servers is encrypted using industry-standard SSL/TLS protocols (HTTPS).
• Payment Security: Payment card data is processed through PCI DSS-compliant payment processors. We do not store full payment card numbers on our servers.
• Access Controls: Access to personal information is restricted to authorized personnel who require it to perform their job functions.
• Firewalls and Intrusion Detection: We use firewalls, intrusion detection systems, and other network security tools to protect our infrastructure.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and address potential weaknesses.
• Employee Training: Our staff receives regular training on data privacy and security best practices.
• Incident Response: We maintain documented procedures for responding to data security incidents, including notification protocols in accordance with applicable state breach notification laws.

6.2 Limitations

While we strive to use commercially reasonable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data. You are also responsible for maintaining the security of your account credentials and should not share your password with anyone. Please notify us immediately at [email protected] if you suspect unauthorized access to your account.

7. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

7.1 Rights Under California Law (CCPA/CPRA)

California residents have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

7.2 Rights Available to All U.S. Users

Regardless of your state of residence, you may:

• Access and Update: Review and update the personal information in your account at any time by logging in to your account or contacting us.
• Opt Out of Marketing: Unsubscribe from promotional emails at any time using the unsubscribe link or by contacting us.
• Request Account Deletion: Request that we delete your account and associated personal information, subject to legal retention requirements.
• Withdraw Consent: Where processing is based on your consent, withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7.3 How to Submit a Privacy Request

To exercise any of your privacy rights, please contact us using the following methods:

• Email: [email protected] with the subject line "Privacy Rights Request"
• Website: ranch-pizza.top (using any contact form available on the site)

We will verify your identity before processing your request. You may also designate an authorized agent to submit requests on your behalf, provided that we receive written proof of authorization. We will respond to verified requests within 45 days of receipt, as required by applicable law. If we need additional time, we will notify you of the extension and the reason for it.

8. Cookie Policy

Pizza Ranch uses cookies and similar tracking technologies on ranch-pizza.top to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertising.

8.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember your actions and preferences over a period of time, so you do not have to keep re-entering certain information each time you return to the site or navigate between pages.

8.2 Types of Cookies We Use

• Essential/Strictly Necessary Cookies: Required for the website to function properly. They enable core functionality such as security, session management, and account login. These cookies cannot be disabled.
• Functional Cookies: Allow us to remember your preferences, such as your location, language settings, and saved cart items, to provide a more personalized experience.
• Analytics/Performance Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously. We use tools such as Google Analytics for this purpose.
• Marketing/Advertising Cookies: Used to track visitors across websites to display relevant advertisements. These cookies are placed by third-party advertising networks with our permission.

8.3 Managing Cookie Preferences

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when cookies are set. Please note that disabling certain cookies may affect the functionality of our website. You may also opt out of interest-based advertising through the Digital Advertising Alliance (DAA) at www.aboutads.info or the Network Advertising Initiative (NAI) at www.networkadvertising.org.

For more detailed information about our use of cookies, please refer to our full Cookie Policy available on our website at ranch-pizza.top.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to provide our services, and to comply with our legal obligations. The following retention periods generally apply:

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention and destruction procedures.

10. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. Pizza Ranch does not knowingly collect, solicit, or use personal information from children under the age of 13. Our practices are also guided by the Children's Online Privacy Protection Act (COPPA), which restricts the collection of personal information from children under 13 without verifiable parental consent.

If we become aware that we have inadvertently collected personal information from a child under 13 without appropriate consent, we will take prompt steps to delete that information from our records. If you believe that we may have collected information from a child under 13, please contact us immediately at [email protected].

We also strongly encourage parents and guardians to monitor their children's online activities and to use parental control tools where appropriate. If you are between the ages of 13 and 17, please do not use our online ordering services without parental supervision and consent.

11. International Data Transfers

Pizza Ranch is based in the United States, and your personal information is primarily processed and stored on servers located within the United States. If you access our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

When we engage third-party service providers that may process data outside of the United States, we take steps to ensure that appropriate safeguards are in place to protect your personal information, including:

• Entering into data processing agreements with standard contractual provisions where required
• Verifying that recipients maintain adequate data protection standards
• Limiting international transfers to countries with adequate data protection frameworks where feasible

By using our services, you consent to the transfer of your personal information to the United States and its processing in accordance with this Privacy Policy.

12. Third-Party Links and Services

Our website may contain links to third-party websites, online ordering platforms, social media pages, and other external services. These links are provided for your convenience and informational purposes only. Pizza Ranch does not control and is not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party sites you visit. Clicking on third-party links or enabling third-party features may allow those parties to collect or share data about you. This Privacy Policy does not govern the practices of third-party websites or services.

13. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no universally accepted standard for responding to DNT signals, and our website does not currently alter its data collection practices in response to DNT browser signals. We will continue to monitor developments in this area and update our practices accordingly.

California residents may also exercise their right to opt out of the "sale" or "sharing" of personal information under the CCPA/CPRA, as described in Section 7 of this Policy.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or the introduction of new services. When we make material changes, we will:

• Update the "Last Updated" date at the top of this Policy
• Post the revised Policy prominently on our website at ranch-pizza.top
• Send an email notification to registered users where required by law or where changes are significant

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services following the posting of any changes constitutes your acceptance of the updated Privacy Policy.

15. Filing a Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so that we may address your concerns directly:

We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you have the right to file a complaint with the appropriate regulatory authority:

15.1 Federal Trade Commission (FTC)

The FTC enforces consumer protection and data privacy laws at the federal level in the United States. You may file a complaint with the FTC at:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

15.2 California Attorney General (For California Residents)

California residents who believe their CCPA/CPRA rights have been violated may file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency: www.cppa.ca.gov
• California Attorney General: www.oag.ca.gov/privacy/ccpa

15.3 State Attorneys General

Residents of other states may contact their state Attorney General's office for guidance on exercising privacy rights or filing complaints related to data protection under applicable state law.

16. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy, our data practices, or your personal information, please do not hesitate to reach out to us. We are committed to addressing your privacy inquiries promptly and transparently.